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about esentai mall

Esentai Mall is a unique project not only within the territory of Kazakhstan, but it is one of a kind in the whole Central Asia. The Mall has combined a variety of boutiques showcasing international Luxury, Premium and Soft-Luxury brands.

It is home to prominent brands as Louis Vuitton, Prada, Dior, Burberry, Moncler as well as the legendary department store Saks Fifth Avenue and Jewelry Gallery with Bvlgari, De Beers, Chopard and other brands on board.

Esentai Mall is part of a multifunctional Esentai Park complex neighboring The Ritz-Carlton hotel, Esentai Tower business center, apartments and Square with a variety of restaurants.

Esentai Mall includes 6 retail floors and offers not only fashion boutiques, but also 11 cinema halls with IMAX, fitness, Spa, a premium gastronome, food court and other services for the guests.

Shop Tax Free

Foreign citizens (except citizens of Russia, Belarus, Armenia and Kyrgyzstan) can apply for a VAT refund (Tax Free) for purchases over 69,000 KZT (approximately 153 USD) Checks can be accrued at one store in one day. Client should apply for Tax Free on the day of the purchase and leave Kazakhstan with the product within 90 days.

Women’s bags and accessories

The women’s bags and accessories section is located on three floors of Esentai Mall: Dior, Michael Kors, Burberry, Prada and many others.

Women’s shoes

The women’s shoes selection is one of the largest in Central Asia, presenting a wide range of brands, such as Jimmy Choo, Dior, Fendi, Prada and others.

Women’s clothes

Women’s clothing selection presents a wide range of models from High-end fashion brands, including Prada, Dolce & Gabbana, Valentino, Loro Piana, Brunello Cuccinelli and contemporary designers’ brands stocked by Saks Fifth Avenue.

Men’s shoes

A wide men’s shoes section representing the world’s leading brands such as Baldinini, Loro Piana, Gucci, Saks Fifth Avenue and others is located on three floors of Esentai Mall.

Men’s clothes

Men’s Area is located on the 2nd floor of Esentai Mall with boutiques, such as Coraggio and Tombolini. In addition, Prada, Louis Vuitton, Loro Piana, Brunello Cucinelli, Saks Fifth Avenue also offer a vast collection of men’s clothing and accessories.

Jewelry & Watches

The jewelry gallery can be found on the 1st floor of Esentai Mall, making it home to legendary brands, including De Beers, Chopard, Damiani, Breitling, Omega and others.

Home goods

Esentai Mall covers everything for a stylish and comfortable house. It is worth visiting Togas, Yves Delorme, Bork and Elements boutiques.

Personal Shopping
Service

A special customer service of Esentai Mall provides the delivery of clothes, shoes, accessories and jewelry from the boutiques located in the Esentai Mall. To use the service, you need to contact Personal Shopping Service consultants via WhatsApp or by phone to get a selection of requested items. The service is free of charge for purchases over 50,000 KZT (105 USD)

Contacts
Personal Shopping Service
3d floor, Esentai Mall
+7 701 201 70 20

F.A.Q

1. Citizens of which countries are eligible for tax refund?

all foreign citizens except for citizens of the Eurasian Economic Union (EAEU Armeria, Belarus, Kazakhstan, Kyrgyzstan, and Russia)

2. If a tourist has a dual citizenship, under which can he can get a refund?

under a foreign passport, that a person used to enter the territory of the Republic of Kazakhstan and, accordingly, the one that tourist would present in a store for Tax Free registration, and at customs when passing through customs control.

3. Are there any restrictions on the number of forms per passport, entry, and purchase amount?

there are no restrictions

4. What is the minimum purchase amount required for the tax refund?

20 MCI or 69,000 KZT

5. What is the deadline for the application of tax refund?

within 3 full months from the date of purchase

6. What is the form ID number?

this is a tax-free document number. Each time you fill the form, it will change to a new form ID number, automatically blocking the previous one.

7. Why is it important to provide an email address and a telephone number?

any type of feedback is important in order to resolve any possible issues (for example, if a tourist fails to provide a credit card number).

8. Whose card can be used for the tax refund?

a tourist can choose any card, any recipient, including the one that does not belong to them.

9. Whose card can be used to receive money?

a tourist can choose any card, any recipient, including the one that does not belong to them.

10. Customs requirements for exported goods.

The product must be new, unused, with tags and markings, certificates, in a package.

11. How a tourist could get the money back?

only to a credit card (international or local)

12. In which currency does a tourist receive the refund?

the refund is made according to the card’s currency. The bank will charge its commission fee.